Privacy Policy

1. Introduction

Suvarna Horology ("we", "us", "our") operates a watch repair and restoration workshop at 142/15 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand. This Privacy Policy explains how we collect, use, store, and protect personal information provided to us through our website and in the course of our workshop services. We handle personal data with care and collect only what is necessary to respond to your enquiries and carry out the watch repair and restoration work you request.

By using this website or submitting a service enquiry, you acknowledge that you have read and understood this policy. If you have any questions, please contact us at [email protected].

2. Data We Collect

We collect the following categories of personal data:

• Contact information: Name, email address, and telephone number submitted through the website contact form.
• Service-related information: Details about the timepiece you wish to have serviced, including descriptions and photographs where provided.
• Communication records: Correspondence between you and the workshop during the intake, service, and return process.
• Technical data: IP address, browser type, and page visit data collected automatically via cookies and analytics tools (where consent is given).

We do not collect payment card details through this website. Any payment arrangements are handled directly at the workshop.

3. How We Use Your Data

Your personal data is used for the following purposes:

• Responding to service enquiries and providing assessments or quotes.
• Managing the service and repair of your timepiece, including documentation and communication throughout the process.
• Maintaining workshop intake and service records for operational and quality purposes.
• Improving the website experience using anonymised analytics data.
• Complying with applicable Thai law and regulatory requirements.

We do not use your personal data for automated decision-making, profiling, or unsolicited marketing communications. If you contact us, we will respond to your message and retain your details only as long as necessary to conclude the interaction or service.

4. Legal Basis for Processing

We process personal data under the Thai Personal Data Protection Act B.E. 2562 (2019) (PDPA) on the following bases:

• Contractual necessity: When processing is required to carry out a watch repair or restoration service you have requested.
• Legitimate interests: For managing workshop records, improving our services, and maintaining secure systems.
• Consent: For non-essential cookies and analytics tracking, where you have given explicit consent via our cookie banner.

5. Data Retention

We retain personal data only for as long as necessary:

• Enquiries that do not result in a service: data deleted within 90 days of the final communication.
• Service records (intake documentation, condition reports, photographic records): retained for up to 3 years for operational and quality assurance purposes.
• Analytics data: retained in anonymised form for up to 24 months.

6. Data Protection Measures

We take reasonable and appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or disclosure. These measures include:

• Secure storage of digital records with access restricted to workshop staff.
• HTTPS encryption for all data transmitted through this website.
• Physical security at the workshop premises where paper records are stored.
• Periodic review of data handling practices and deletion of records no longer required.

In the event of a data breach that is likely to affect your rights or freedoms, we will notify you and the relevant authority in accordance with the PDPA requirements.

7. Cookies

This website uses cookies to function correctly and, with your consent, to collect anonymised usage data. Essential cookies are always active. Non-essential cookies (analytics, preference) are only set after you accept them through our cookie banner. You can manage your cookie preferences at any time via our Cookie Policy page.

8. Third-Party Sharing

We do not sell, rent, or trade personal data. Data may be shared in limited circumstances:

• Parts suppliers: Where a description of a movement or part is shared with a specialist supplier to source a compatible component, no personal contact information is included.
• Analytics providers: Anonymised browsing data may be processed by analytics tools (such as Google Analytics) where you have given cookie consent.
• Legal compliance: Where required by Thai law, court order, or regulatory authority.

This website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

9. Your Rights Under the PDPA

Under the Thai Personal Data Protection Act, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your data where there is no longer a lawful basis for retention.
• Right to portability: Request that data be provided to you in a structured, commonly used format.
• Right to object: Object to processing based on legitimate interests.
• Right to withdraw consent: Withdraw consent for cookie or marketing use at any time without affecting prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. You may also lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been submitted by a minor, we will delete it promptly.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last updated" date at the top of this page. We recommend checking this page periodically.

12. Contact

For all data protection enquiries, please contact:

Suvarna Horology
142/15 Sukhumvit Road, Khlong Toei
Bangkok 10110, Thailand
Email: [email protected]
Phone: +66 81 472 8639